Our expertise! Comes from our experience.
Learning & Development
Motivated employees who deliver business objectives are the cornerstone of high-performing teams. Vision Consulting delivers bespoke training for your people that instil customer management competencies and leadership skills. Our extensive experience in the implementation and exploitation of emerging eLearning technologies enables us to design and deliver effective programmes that meet your precise business needs.
With continued focus on customer service, customer retention and lifetime customer value, it is no surprise that customer contact operations continue to increase in importance as the primary hub of a customer’s experience. For the customer, the person at the other end of the interaction is the company, and the contact centre is still the most common way that customers get in touch with you.
While yesterday’s call centre was just about customer service, increased competition and more sophisticated customers are pushing the need for customer service professionals to become more sales-savvy, more diplomatic and more empathetic. Each engagement has become a possible revenue-generating opportunity, or at least an opportunity to turn a satisfied customer into a loyal customer. Customer Experience – ‘the senses stimulated and emotions evoked within customers while they engage with your staff’ – is a key factor in purchase and repurchase, and directly impacts upon an organisation’s revenues and profits. Thus, the traditional expense-based model of customer service has evolved into a revenue-generating model.
- A competitive advantage – the ‘edge' that drives greater profitability
- Achievement of higher standards of customer satisfaction
- Improved team performance through better morale and awareness of the team function
- Active reduction in customer complaints
- Better customer relationships, building customer loyalty
- Consistent 'moments of truth'
- Repeat business and new customers
- Our programme can be incorporated into in-house programs.
Meaningful learning
Our knowledge programs are tailored to meet your specific requirements, with content bespoke to your industry, company and role. Delegates understand how the training relates to their jobs.
Subject expertise
We are not only able to author, plan and execute programs of learning, but equally important is that we don't just teach material. We combine domain knowledge with real world perspectives ensuring that learners know how to put their learning into practice.
An immersive experience
Our programs are interactive, we don't just teach. Our experts begin by understanding the learning style(s) of delegates, we then use a variety of approaches including gaming, group and individual activities to keep programs engaging and fun.
Exploring the Latest Trends in the Training Sector: Empowering Learners in the Digital Era
Why Vision Consulting?
Developing and delivering a "branded" customer experience
Creating "personal emotional connections" with your customers.
Are you "call coaching" or "call monitoring"?
Our Business Development training program is designed to enable field and inside sales staff to understand and practice the process of revenue generation.
Our Performance Management training program highlights that effective performance management is more than simply conducting regular One on One performance related discussions
Our expertise & experience
Our current training programs include:
- Customer Experience
- Telephone skills
- Telesales
- Sales management
- Coaching - Using the GROW model
- Understanding contact centres
- Leadership
- Motivating your team to achieve
- Time Management
- Mentoring
Our consultants have designed and delivered training programs for:
- ACE Insurance
- Cutting Edge Services
- Findel
- Sharp Electronics
- Ladbrokes
- Vodafone
- Dorset Police
- Direct 365
- Monarch Airlines
- Monarch Holidays
- Manchester Housing
With our compliments!
A sample of our training materials