Our expertise! Comes from our experience.
Performance Management Training
Our consultants have supported a number of organisations in the development of their performance management process. Vision Consulting believes that effective performance management is more than simply conducting regular One on One discussions regarding performance or carrying out annual appraisals. Performance management is the process of creating a work environment in which people are enabled to perform to the best of their abilities. Performance management is a whole work system that begins when a job is defined as needed. It ends when an employee leaves your organisation. Between these points, there are a series of activities that must take place if performance management is to be effective:
- Develop clear job descriptions
- Select appropriate people with an appropriate selection process
- Negotiate requirements and accomplishment-based performance standards, outcomes and measures
- Provide effective orientation, education and training
- Provide on-going coaching, counselling and feedback
- Conduct regular performance development discussions
- Design effective compensation and recognition systems that reward people for their contributions
- Provide promotional/career development opportunities for staff
- Conduct exit interviews to understand WHY valued employees leave the organisation.
Our Performance Management Training programme covers all of the above elements and more, including understanding and measuring KPIs.
Delivery of Performance Management Training
Vision Consulting adopts a case-study-based approach to Performance Management Training. The case study will form the basis of the Knowledge Programme; this methodology has already been used to train team leaders and managers in a number of public and private sector organisations.
Our programmes can be delivered remotely or in a classroom learning environment. During sessions, delegates will engage in practical discussion as well as actually practising all the performance management skills they will be expected to execute after the training ends. There will be time allocated for discussing and addressing the current difficulties delegates may be experiencing within their actual teams. Participants will learn how to modify their leadership style and will also be exposed to change management concepts and activities that will help them address many people-oriented issues as well as process issues before they become roadblocks to their team’s success.
After each of the training sessions delegates will be expected to put into practice their learning. In addition, delegates will be set tasks and activities, some of them written, which they will be expected to complete before the next training session. The successful completion of these tasks will contribute to our assessment of whether or not delegates possess the skills to be effective performance facilitators.
We understand the importance of constructive feedback as a development tool; therefore at the end of the Knowledge Programme our consultant will provide structured feedback to each delegate as well as agreeing with each a Personal Development Pathway.
Training design and delivery – creating ‘joined-up’ solutions
Over the past several years Vision Consulting consultants have supported clients in the design, delivery, evaluation and management of in-house customer service training programmes for organisations such as ACE Insurance, Dorset Police, Ladbrokes, Britannic Assurance, Findel Education, Direct 365, Cutting Edge, and the Monarch Group. In addition, we are able to offer clients a range of training programmes that we tailor to meet individual client needs.
Meaningful learning
Our knowledge programs are tailored to meet your specific requirements, with content bespoke to your industry, company and role. Delegates understand how the training relates to their jobs.
Subject expertise
We are not only able to author, plan and execute programs of learning, but equally important is that we don't just teach material. We combine domain knowledge with real world perspectives ensuring that learners know how to put their learning into practice.
An immersive experience
Our programs are interactive, we don't just teach. Our experts begin by understanding the learning style(s) of delegates, we then use a variety of approaches including gaming, group and individual activities to keep programs engaging and fun.
Why Vision Consulting?
Developing and delivering a "branded" customer experience
Creating "personal emotional connections" with your customers.
Are you "call coaching" or "call monitoring"?
Our Business Development training program is designed to enable field and inside sales staff to understand and practice the process of revenue generation.
Our expertise & experience
Our current training programs include:
- Customer Experience
- Telephone skills
- Telesales
- Sales management
- Coaching - Using the GROW model
- Understanding contact centres
- Leadership
- Motivating your team to achieve
- Time Management
- Mentoring
Our consultants have designed and delivered training programs for:
- ACE Insurance
- Cutting Edge Services
- Findel
- Sharp Electronics
- Ladbrokes
- Vodafone
- Dorset Police
- Direct 365
- Monarch Airlines
- Monarch Holidays
- Manchester Housing
With our compliments!
A sample of our training materials