About
What we do
You may be a small company looking for guidance and help to improve your customer service or inside sales operations. Or, you may be a large company looking for experienced consulting to take your customer contact operations to the next level. Either way, Vision Consulting is well suited to assist you.
 
Vision Consulting was established with the goal to provide independent and vendor- neutral consulting services to any business, large or small, using either inbound or outbound customer contact operations as a strategic part of their business.  
 
Our neutrality has enabled us to provide objective and on-target consulting leading to the development of specific solutions for our clients. Our approach is designed to meet each client's individual and unique needs. We ask questions, lots of them, and we listen. Our goal is to partner with you to find the right solutions for your challenges.
 
Because all of our consultants have practitioner experience, we understand the challenges of running and growing your contact centre operations. If you are small, or just starting a call centre operation, we've been there and can help. We also have the experience and expertise to provide consulting for any aspect of your customer contact operations, including; strategic planning, optimisation, base-lining change, tactical implementation and employee retention. In addition, we undertake projects in support of clients wishing to benchmark their outsourcers, and outsourcers seeking to demonstrate standards to existing and potential clients.
 
We do not just hand solutions over to you and leave you on your own. Our focus is to assist with the implementation of those plans to ensure success and your complete satisfaction.

Our values:
We believe that how we achieve is fundamental to what we achieve. Four core values, with the central value of partnership, underpin all aspects of our business:
 
Honesty - we tell the truth as we see it. We stay independent and able to disagree, regardless of the popularity of our views or their effect on our fees. We have the courage to invent and champion unconventional solutions to problems. We do this to help build internal support, get to real issues, and reach practical recommendations.
 
Integrity – upholding absolute integrity, we act ethically, impartially and professionally.
 
Passion – we are enthusiastic, energetic and driven to do the best we can for our clients.
 
Partnership – we add value to our clients’ businesses and establish long-term relationships based on mutual trust and respect

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