Why engage with us?

Vision Consulting has substantial experience in customer service, telesales, contact centre operations, training, design and implementation. 

We are different from other consultants and performance advisors to the contact management market in a number of ways:

• We understand that our clients want the most cost-effective service possible whilst maintaining quality. We don’t burden projects with unnecessary administrative overheads but always strive to deliver to the highest standards;
• A proven collaborative approach supported by our understanding of your business environment.
• Our consultants have management and training skills derived from their work in managing customer service centres and telesales operations and by working with clients to Improve the efficiency and quality of their contact management.
• Providing advice to improve the visibility of contact handling processes and ad-hoc ideas how to improve;
• The availability of a flexible resource that can cover all aspects of customer management;
• Access to our training support packaged material;
• Skills transfer from the our team to your staff;
• Honest and pragmatic advice;
• Value for money from specialists who are at the forefront of their disciplines – there are no hidden learning curves.