A Cultural Change workshop we facilitated for a Capital Equipment supplier, using Johnson & Scholes methodology

The stories participants told during the workshop, using their own words:

"UK Sales Team going to Ireland in fancy clothing . The Irish did not like it"

&

"The new Operations Director as been in post for three months and hasn't visited the team yet."

"Business started from nothing and built up to a multi million pound business. Shows what can be done with the right drive and determination."

"Free bar stopped at company Christmas party four years ago, staff abused the gesture. People drinking pints of spirits. Shows disrespect for the team, we haven't had a company Christmas party since"

"One employee used to keep a bottle of wine in the cooling tanks of the machine he worked at to drink through the day. His wife would bring a 2nd bottle at lunch-time. Managers were aware. Intended as humour but shows how weak the managers used to be and disregard to safety."

"One Team meeting turned into a slagging match over amongst other things being allowed to watch football. Frustrations boiled over. punches were thrown"

"Machine staff are always asked to move furniture, paint walls, clean, fit carpets in meeting rooms and plumb in new toilets, etc, We feel like dogs bodies, lowest of the low. What does management think of us. We have targets and tight deadlines."

Examples of Customer Persona created during a Customer Journey workshop.

Personal Mandala's from a recent "living the brand" training program